Frequently Asked Questions
General
  1. What are the payment options available?

  2. Is it safe to use my credit card here?

  3. How long will it take to receive my purchases?

  4. Do you accept International orders?

  5. What is your returns/exchange policy?

  6. What is your shipping charges?

  7. Do you have discount for bulk orders?
  8. Which size is right for me?
  9. I have more questions, how do I get them answered?

  1. What are the payment options available?


    The default currency used is in US Dollar, if you would like to pay in other different currencies, please do so at the currency converter at the left panel. Figtree Christian Apparel provides customers with 2 payment options : Credit Cards (Visa and/or Mastercard) and Wire Transfer/ Internet Banking.

    For more details, please email us at customerservice@fig-3.com

     



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  2. Is it safe to use my credit card here?


    Yes, it is absolutely safe to make purchases with your credit card on our website. Your credit card payments are processed through PayPal, our payment processing gateway. We employ the latest version of Secure Socket Layer (SSL) Technology providing advanced encryption methods and server authentication, so that all information is transmitted through a secure server connection What's important to note is that your financial information, including your credit card details are kept private from us and we have no access to that information at any point at all.



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  3. How long will it take to receive my purchases?


    Depending on the shipping address, items will reach customers between 2 to 4 weeks for International orders and between 4 to 7 working days for Malaysia and Singapore addresses. We strive to ensure all purchases arrive speedily and in good condition. However, if the item purchased is currently not in stock, you will be informed of the expected delivery date before your order is processed. You will then have the option to decide if you would like to wait for delivery within the stipulated time.



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  4. Do you accept International orders?


    Yes. International customers are advised to email customerservice@fig-3.com for the shipping charges of their intended purchases.



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  5. What is your returns/exchange policy?


    It’s ok to change your mind. In case you do not like what you have purchased from us, or you’re not satisfied, we accept returns/exchange of the unused items within 7 days of receipt. We will not accept returns/exchange after that time. We will exchange the merchandise for items of equal value. However, original shipping charges will not be refunded.

    All returns must be in new and resalable condition, in original tags/packaging and accompanied by our delivery order. Figtree Christian Apparel reserves the right to reject a return if the above requirements are not met. Please email customerservice@fig-3.com for returns/exchange instructions.



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  6. What is your shipping charges?


    All our orders are shipped with Normal Air Parcel services. Shipping charges are based on the weight of the purchases. Please allow 2 working days to process your in-stock orders, otherwise most our backorders are filled within 2 weeks.

    For a limited time only, we offer FREE SHIPPING for purchases above US$55.00 within a single purchase. Special offer valid for MALAYSIA purchases and delivery made to a single address only. Not valid for International orders.



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  7. Do you have discount for bulk orders?

    Yes. We offer customized orders and quantity discounts on all our items. However, please feel free to contact us if you have a special request sales@fig-3.com



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  8. Which size is right for me?

    PLEASE READ CAREFULLY! : To choose your size, we recommend looking at your favorite, most comfortable T-Shirt that you have and measure in cm and compare with our size-table below.  

    All garments will shrink slightly in the first wash. Length will lose about 1 inch and width will lose about 1/2 inch. Wash and Iron according to manufacturer's recommendations on the tag. 

    SIZE-TABLE     Size A (Width)        Size B (Length)

    Size XS          18 inch (46cm)        22 inch (55cm)

    Size S            19 inch (48cm)        25 inch (63cm)

    Size M            20 inch (51cm)        28 inch (72cm)

    Size L             21 inch (54cm)        29 inch (74cm)

    Size XL           22 inch (56cm)        30 inch (76cm)

    Size XXL         24 inch (61cm)        33 inch (84cm) 

    How To Measure?

    Place your favorite T-shirt, on a flat surface and measure across on 1-side only.

    (Size A is more important than Size B)

                                                 



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  9. I have more questions, how do I get them answered?

    We will be glad to help! Please contact us at  customerservice@fig-3.com

     



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